Xbox updated their cover photo.
Microsoft’s Xbox One was unusable for a couple hours on Wednesday due to Xbox Live problems
If you’re seeing a black screen, don’t worry: your Xbox isn’t broken
Xbox One owners had to deal with a pretty severe Xbox Live issue on Wednesday that made Microsoft’s console almost non-functional for some of those affected. Many people (just take a look at the Xbox One subreddit) reported seeing a black screen shortly after their console booted up. Others had issues accessing save data. At around 1PM Wednesday, Microsoft tweeted that it was aware of the “Xbox One console startup, title update, and sign-in errors” and said it would provide updates. By 3PM, Brad Rossetti from the Xbox team confirmed that things should be back to normal.
Some gamers were alarmed and initially worried that their console hardware might be broken, but it was purely an Xbox Live and software issue — albeit a bad one that basically made the Xbox One unusable for a couple hours.
While the problem was still happening, some reported that unplugging from ethernet allowed the console to start up normally since it wasn’t making any connection to Live. But consoles set up for a Wi-Fi network couldn’t use that workaround. Fortunately, the company pinpointed the problem shortly after trouble began and got to resolving it:
But the situation is another reminder of how deeply woven into Xbox hardware the online service is. If the whole system can go haywire when something’s wrong with Xbox Live, maybe that link is a little too direct. Xbox chief Phil Spencer has previously acknowledgedthat some aspects of the Xbox are too dependent upon Microsoft’s services running smoothly at all times.
Update January 30th 2019 3:10PM: The article has been updated to reflect that Microsoft has fixed the issue.
Xbox One error making system unusable for many players (update: it’s fixed!)
It’s not just you
Update: At 3 p.m. ET today, Brad Rossetti of Xbox’s PC and Gaming team tweeted that the problem has been fixed, and players should reboot their system.
The replies indicate that many players’ Xbox consoles are now back to normal.
Original story below:
It’s not just you: Microsoft is having some serious issues with its home console right now.
Xbox One players are experiencing a variety of problems when they try to log onto the console.
Players are reporting that the system is freezing or getting a black screen upon boot, and others are having difficulty accessing their saved games. Others are having issues controlling the system’s sidebar.
Microsoft has stated that it’s aware of the issues and is working on a fix.
“We are aware of reports of Xbox One console startup, title update and sign-in errors,” Xbox Support has tweeted. “We will keep everyone informed once we have more information to share. Thank you all for your patience.”
As of publication, the Xbox Support team has “identified the cause” of the problems, although there remains no hard fix.
“Our teams have identified the cause for our earlier issues and are continuing to address these now,” Xbox Support tweeted. “Thank you for your patience, we’ll update again when we know of any other changes.”
The good news is that it sounds as if the problem may be short lived, and you might be able to bypass it entirely by rebooting your system.
“If you reboot you should be ok, or will be in a few minutes,” Microsoft’s Mike Ybarra explained. “Sorry for the issue — deployment error.” The Xbox Support account also claims that they know the cause of the issues.